Politique d'expédition

Shipping policy

Most orders are processed in 1-2 business days after receiving your order confirmation email and are shipped from our warehouse in Rijen, The Netherlands.
You will receive another notification when your order has shipped with tracking information.

 

 

Germany Shipping Rates and Estimates

Standard Shipping:

• Deliveries are made in 3 to 7 business days after the day it ships out.
  
• Rural and remote areas may incur longer delivery times.
• Holidays and unexpected weather may impact delivery times as well.
• Free Shipping over 75€!
   

Standard Shipping:

Order Total	Shipping Cost	Shipping Method
0€ - 20€	3€	DHL Europack
20€ - 40€	4€	DHL Europack
40€ - 60€	6€	DHL Europack
60€ -75€	8€	DHL Europack
75€+	FREE	DHL Europack

 

 

Luxembourg Shipping Rates and Estimates

Standard Shipping:

• Deliveries are made in 3 to 7 business days after the day it ships out.
  
• Rural and remote areas may incur longer delivery times.
• Holidays and unexpected weather may impact delivery times as well.
• Free Shipping over 75€!
   

Standard Shipping:

Order Total	Shipping Cost	Shipping Method
0€ - 20€	3€	DHL Connect
20€ - 40€	4€	DHL Connect
40€ - 60€	6€	DHL Connect
60€ -75€	8€	DHL Connect
75€+	FREE	DHL Connect

 

 

Rest of European Union Shipping Rates and Estimates

Applies to Austria, Denmark, France, Italy, Finland, Ireland, Liechtenstein, Norway, Spain, Andorra, Bulgaria, Croatia, Czechia, Estonia, Greece, Hungary, Iceland, Latvia, Lithuania, Malta, Moldova, Monaco, Montenegro, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Ukraine

Standard Shipping:

• Deliveries are made in 3 to 7 business days after the day it ships out.
  
• Rural and remote areas may incur longer delivery times.
• Holidays and unexpected weather may impact delivery times as well.
• Free Shipping over 75€!
   

Standard Shipping:

Order Total	Shipping Cost	Shipping Method
0€ - 20€	3€	B2C Europe Parcel Premium
20€ - 40€	4€	B2C Europe Parcel Premium
40€ - 60€	6€	B2C Europe Parcel Premium
60€ -75€	8€	B2C Europe Parcel Premium
75€+	FREE	B2C Europe Parcel Premium

 

 

United Kingdom Shipping Rates and Estimates

Standard Shipping:

• Deliveries are made in 3 to 7 business days after the day it ships out.
  
• Rural and remote areas may incur longer delivery times.
• Holidays and unexpected weather may impact delivery times as well.
• Free Shipping over 75€!
   

Standard Shipping:

Order Total	Shipping Cost	Shipping Method
0€ - 20€	3€	B2C Europe Parcel Premium
20€ - 40€	4€	B2C Europe Parcel Premium
40€ - 60€	6€	B2C Europe Parcel Premium
60€ -75€	8€	B2C Europe Parcel Premium
75€+	FREE	B2C Europe Parcel Premium

 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order tracking information within 2 days, please contact us at woops@newyorkpuzzlecompany.com with your name and order number, and we will look into it for you.